REAL-TIME MONITORING -1. Live agent activities can be monitored by the supervisor.2. Agents on call No of agents logged in Agents waiting for a call Paused agents Agents on break.Features -1. Snoop the call2. Call whisper3. Call barge inIt gives the complete report of the call.Advantages -1. During downtime Real-time monitoring is used to identify and rectify the problem.2. Tracks agent performance & Increases productivity.3. Call resolution on the live call.4. Performance feedback of agents or scores from the customer.5. Rewarding top performers.Live Demo - 9591989888Sales - 9880272604 9916772333mail id - sales(at)aastell.comwww.aastell.com
Category: Web Design & Tech
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