< a href s jobs.marriott.com marriott jobs 19176075 %3Flang en-us target _blank > < img src sirrat.com ps marriott renaissance.png > < a> < br> < br> < center> You were always one of those curious kids who opened every cabinet peeked behind every door and never ceased to ask why when given an explanation. Today you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood always looking to explore the places one wouldn t find in a travel guide. If this sounds like you you re in the right place. You ve got authentic style natural curiosity and a warm way with people. Renaissance is not just a place to spend the night it s a place to discover a place in the world with style like yours. That s why we re not just looking for anyone. We re looking for someone like you. < center> < br> < br> < b> The Renaissance Los Angeles Airport Hotel < b> located at < b> 9620 Airport Blvd Newport Beach 90045< b> is currently hiring a < b> Senior Manager-Operations Food & Beverage< b> < br> < br> < b> Senior Manager-Operations Food & Beverage < b> Supervises daily Food and Beverage (F& B) shift operation and ensures compliance with all F& B policies standards and procedures. Manages day-to-day operations monitors quality and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed.CANDIDATE PROFILE Education and Experience High school diploma or GED 5 years experience in the food and beverage culinary or related professional area.OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 3 years experience in the food and beverage culinary or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Assists in the ordering of F& B supplies cleaning supplies and uniforms. Supervises daily Food and Beverage (F& B) shift operation and ensures compliance with all F& B policies standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service operational needs and financial objective are met. Encourages and builds mutual trust respect and cooperation among team members. Understands employee positions well enough to perform duties in employees absence. Develops specific goals and plans to prioritize organize and accomplish your work. Monitors and maintains the productivity level of employees. Verifies that all team members supervisors understand the brand specific philosophy. Maintains the operating budget and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members ever changing needs and expectations and how to exceed them. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F& B areas (e.g. General clean) identifying trends and making recommendation for improvements. Establishes and maintains open collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and passion for providing service. Follows property specific second effort and recovery plan. Stays readily available approachable for all team members. Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations verifies that thquality standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available approachable for all guests. Reviews comment cards and guest satisfaction result with employees. Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Administers the performance appraisal process for direct report managers. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Communicates performance expectations in accordance with job descriptions for each position. Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention. Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Manages beverage purchasing and control procedures and ensures staff is trained accordingly. Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets operating statements and payroll progress report. Performs other duties as assigned to meet business needs. < br> < br> To submit your application for this job please go to To submit your application for this job please go to < a href s jobs.marriott.com marriott jobs 19176075 %3Flang en-us rel nofollow > < b> s jobs.marriott.com marriott jobs 19176075 %3Flang en-us< b> < a> < br> < br> Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
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