Director Meeting and Special Event Planning - The Ritz-Carlton G

Here s To Your Journey with The Ritz-Carlton At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton Golf Resort Naples located at 2600 Tiburon Dr Naples Florida 34109 is currently hiring a Director Meeting & Special Event Planning Responsibilities include Leads Meetings & Special Events division. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensure the team meets the brand s target customer needs employee satisfaction and focuses on growing event revenues and maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the event management food and beverage sales and marketing or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the event management food and beverage sales and marketing or related professional area. CORE WORK ACTIVITIES Managing Meetings and Special Events Operations and Budgets Researches and analyzes new products pricing and services of competition. Works with direct reports to review scheduled events and troubleshoot potential challenges conflicts. Ensures the property is apprised of all groups that will impact property operations. Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. Leads the execution of brand service initiatives in event management areas. Develops an event management strategy that is aligned with the company s business strategy and leads its execution. Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards. Leading Meetings and Special Events Teams Holds event management team accountable for desired service behaviors related to product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Executes departmental goals in game plans. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Managing Profitability Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Creates and achieves the annual banquet budget. Focuses on building the property s top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan and providing leadership to the team on post-contractual upselling efforts. Ensuring Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. Consult with customers in order to determine objectives and requirements for events such as meetings conferences and conventions. Conducting Human Resources Activities Works with Human Resources to ensure compliance with all local state and federal (OSHA Health Department) regulations. Reviews property specific event operations annually and makes appropriate adjustments. Reviews staffing levels to ensure that guest service and operational needs are met. Communicates and ensures departmental and property emergency procedures are executed when necessary. Ensures that regular ongoing communication is happening in all areas of event operations. To apply now go to s marriott jobs 20003131 %3Flang en-us - Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat So we ask where will your journey take you The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.



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