Member Experience Concierge - Club At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.The Ritz-Carlton Lake Tahoe located at 13031 Ritz-Carlton Highlands Court Truckee CA 96161 currently has the following opportunity Member Experience Concierge - Club (20058789) Assist members and guests with the pre-arrival process arrival check-in member activities experiences problem resolution and member departure check-out. Conduct pre-calls to arriving members make pre-arrival arrangements grocery orders amenity orders and handle any other member arrival requests. Review and log preferences traces in computer system. Contact members for pre-departure calls. Handle Front Office duties including check-in check-out prepare arrival packets and departure folios perform audit checklists prepare and distribute welcome packages process billing and perform administrative duties. Respond to requests for visitor information special arrangements activities or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members guests with unique needs and follow up to promote satisfaction. Gather summarize and provide information about the property and the surrounding area amenities including special events and activities. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bellperson Housekeeping) as necessary to resolve call request or problem. Understand and assist with reservation services. Assist with Bell valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs daily memo books and document pertinent information in computer system and logbooks. Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all members and guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. We invite you to learn more about this position and apply at s jobs.marriott.com marriott jobs 20058789 %3Flang en-us Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Additional Locations South Lake Tahoe California Truckee California Carson City Nevada Reno Nevada
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