Technical Support Engineer

Technical Support Engineer

REMOTE position with High Tech Genesis It doesn t get any better than this We are looking for a Technical Support Worker with 5 years of experience and who isfluent in English and one of the following languages Spanish French Italian or Portuguese Must-have excellent analytical skills is able to analyze a situation apply problem solving techniques and suggest improvements outstanding organizational skills able to prioritize problems as they arise finesse to deal with complex issues in a timely manner and provide suggestions and improvements to customers along the way superb oral and written communication skills are a must ability to provide technical leadership and training to other team members where and if required hands-on experience to monitor and track issues to ensure accurate resolution knowledge to recreate and develop long-term solutions to re-occurring issues advises educates customers within procedural guidelines to ensure a complete solution to their technical or service questions strong experience with network routing and switching good understanding of Security LAN WAN topologies and technologies solid understanding of L2-L7 protocols and Unix Linux Operating Systems proficiency in Enterprise network security setups and requirements comprehensive knowledge of OSI Model TCP IP Network Security basics Routing Switching outstanding analytical skills is able to analyze a situation apply problem solving techniques and suggest improvements capability to deal with complex issues in a timely manner and provide suggestions and improvements to customers along the way familiar with Interior gateway protocols OSPF IS-IS RIP IGRP and at ease with Exterior gateway protocols BGP EGP Nice to have Bachelor s degree in Computer Science Information Sciences Electronic & Communications Engineering or equivalent work experience Cisco Certified Network Professional (CCNP) is strongly desired Note 1 You MUST be legally entitled to work in Canada (i.e. possess Canadian Citizenship Permanent Residency or Valid Work Permit)Note 2 High Tech Genesis Inc. is an Equal Opportunity Employer.Note 3 Accommodations are available upon request for all aspects of the hiring process. Please forward a MS Word version of your resume to job.mu6e3(at)hightechgenesiscareers.recruitee .com