Guest Service Representative (PM Shift) (Overnight and Pm Shifts

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. Courtyard Newark Elizabeth located at 87 Glimcher Realty Way Elizabeth NJ 07201 is hiring a Guest Service Representative (PM Shift) (Overnight & Pm Shifts). Responsibilities include Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests including wake-up call requests. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Review shift logs daily memo books and document pertinent information in logbooks. Process all payment types such as room charges cash checks debit or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts completing cashier and closing reports running night audit backup and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures and report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g. small print). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors. Apply now at s jobs.marriott.com marriott jobs 21044731 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

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