Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that every caller is treated like family and that we are truly able to give the best assistance possible. Our agents deliver this vital information to callers via phone web chat or written correspondence. To prepare you for this role Maximus provides paid comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming training classes targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits Base rate 11.64 hr Health and wellness benefit add on 4.54 hr Potential bonuses for excellent work and referrals A variety of shifts that meet lifestyle and family goals Supportive work environment Many opportunities for promotion and career advancement into global company No cold calling sales or collection calls Responsibilities Provide responses to telephone inquiries in a courteous and professional manner using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets adhering to privacy rules and responding to numerous phone inquiries. Utilize standard technology such as telephone e-mail and web browser to perform job duties. Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties Respond to telephone inquiries within staffing and time parameters Working special holidays and or overtime may be required Regular and predictable attendance is required All personnel will be required by contract to undergo program update training as the program changes Education and Qualifications High School Diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team
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