Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. New York Marriott Marquis located at 1535 Broadway New York NY 10036 is hiring a Front Desk Manager - Overnight. Responsibilities include Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED 1 year experience in the guest services front desk or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Encourages and building mutual trust respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Understands employee positions well enough to perform duties in employees absence. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals Supports day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize organize and accomplish your work. Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Observes staffing levels to ensure that guest service operational needs and financial objectives are met. Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supports same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Sets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies Supports implementation of customer recognition service programs communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Supports training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and or updating the executives the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff Switchboard and Concierge Guest Services operations. Complies with loss prevention policies and procedures. Apply now at s jobs.marriott.com marriott jobs 21052089 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
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