Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. The CEC Omaha located at 1818 North 90th Street Omaha Nebraska 68114 is hiring a Senior BRG Specialist. Responsibilities include The Best Rate Guarantee associate will provide exceptional customer service support while processing investigating and resolving electronic communications received primarily by email and chat from our guests. They will work with applicable brands following the BRG processes quality and productivity standards and service levels as outlined. Receive telephone calls and email messages concerning the BRG program and provide an appropriate resolution using proper business etiquette. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply now at s jobs.marriott.com marriott jobs 21055961 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
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