Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive Nashville TN 37214 is hiring a Event Experience Manager. Responsibilities include Manages the execution of all aspects of events to include planning day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders (BEO s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits welcome receptions tie-down meetings any internal meetings related to security parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectations. CANDIDATE PROFILE Education and Experience High school diploma or GED 3 years in the event management or related professional area. OR Bachelor s degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 1 year of experience in the event management or related professional area required. CORE WORK ACTIVITIES Assisting in Event Operations Manages the execution of all aspects of events to include planning day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Assists with coordination of all convention group plans and catering needs with all required operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program documents to include but not limited to pass on reports Banquet Event Orders (BEO s) post-convention report and change logs. Advises client on current status of events and functions including items pending and action items. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders (BEO s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits welcome receptions tie-down meetings any internal meetings related to security parking or production. Resolves potential meeting or room set issues proactively. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectations. Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Coordinates and communicates event details both verbally and in writing to the client and property operations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the client experience. Stays available to solve problems and or suggest alternatives to previous arrangements. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Apply now at s jobs.marriott.com marriott jobs 21042782 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Additional Location(s) Brentwood Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia Tennessee Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Category: Employment & Jobs
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