Food and Beverage Services Manager - Delta Hotels Thunder Bay -

Food and Beverage Services Manager - Delta Hotels Thunder Bay -

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.Delta Hotels Thunder Bay located at 2240 Sleeping Giant Pkwy Thunder Bay ON P7A 0E7 Canada is hiring a Food and Beverage Services Manager.Responsibilities include Supervises daily Food and Beverage (F& B) shift operation and monitors compliance with all F& B policies standards and procedures. Manages day-to-day operations verifying that the quality standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize organize and accomplish work..CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the food and beverage culinary or related professional area.OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations Assists in the ordering of Food and Beverage (F& B) supplies cleaning supplies and uniforms. Supervises daily F& B shift operation and monitors compliance with all F& B policies standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service operational needs and financial objective are met. Encourages and builds mutual trust respect and cooperation among team members. Understands employee positions well enough to perform duties in employees absence. Develops specific goals and plans to prioritize organize and accomplish work. Monitors and maintains the productivity level of employees. Verifies that all team members supervisors understand the brand specific philosophy. Maintains the operating budget and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members ever changing needs and expectations and how to exceed them. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to verify understanding. Coordinates cleaning program in all F& B areas (e.g. General clean) identifying trends and making recommendation for improvements. Establishes and maintains open collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and passion for providing service. Follows property specific second effort and recovery plan. Stays readily available approachable for all team members. Demonstrates knowledge of the brand specific service culture.Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations monitors quality and standards and meets the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available approachable for all guests. Reviews comment cards and guest satisfaction result with employees. Responds in a timely manner to customer service department request.Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets operating statements and payroll progress report. Performs other duties as assigned to meet business needs.Apply now at s jobs.marriott.com marriott jobs 21057401 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Notification to Applicants Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.