Resident Services Coordinator - Affordable Housing

Resident Services Coordinator - Affordable Housing

Overview At Brookfield Properties our success starts with our people. People like you. We develop operate and manage more than 650 properties and 325 million square feet of real estate across the globe. It s a feat that wouldn t be possible without our team a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal to ensure our buildings don t simply meet the needs of our tenants residents and communities but exceed them every day. We know that a one-size-fits-all approach doesn t work when it comes to residential living. That s why at Brookfield Properties our portfolio features a wide range of options for any stage of life. And though our properties may be diverse one thing is universal all offer the unparalleled quality service and support our residents deserve. If you re ready to be a part of our team we encourage you to apply. We are searching for a talented Resident Services Coordinator - Affordable Housing to be based out of The Pavilion in Chicago IL We thought you might want to check out where you could be working next. Click here to take a peek at the property Trust us you are going to like what you see. Overview Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans implements and promotes social and recreational programs for property residents. Required Schedule Sunday OffMonday OffTuesday 9 00 AM - 6 00 PM Wednesday 10 00 AM - 7 00 PM Thursday 9 00 AM - 6 00 PM Friday 9 00 AM - 6 00 PMSaturday 9 00 AM - 5 00 PM Responsibilities First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. Prepares service requests works closely with service contractors to ensure jobs are handled appropriately. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. Maintains a working knowledge of company policies applicable local state and Federal laws and regulations affordable housing programs and other applicable policies and procedures to ensure compliance while performing tasks. Receives logs and distributes packages to residents and obtains signature for package delivery. Performs administrative functions including but not limited to answering and screening telephone calls typing and proofreading materials preparing routine correspondence scheduling appointments screening and distributing incoming mail maintaining files and records schedule meeting rooms and insuring deposits are paid and contracts are signed. Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. Social Media Ambassador for the property. Qualifications This position requires a High School Diploma GED. Additional degrees that are preferred for this position include Associate Degree in General Studies. 1-2 years of required experience in Customer Service and Resident Retention. Required skills for this position include customer service personal accountability reasoning negotiations Microsoft Office respect for policy and communication. This position requires up to 10% travel. Great Incentives Brookfield Properties cares about the well-being and work-life balance of our valued associates To show how much we care we offer awesome incentives that include Full benefits package Generous paid time off 401(k) with company match Growth and advancement opportunities Lucrative referral bonus program Incredible associate rental discount if you choose to live on-site Who wouldn t want to live at one of our beautiful properties (especially at a discounted rate) Equal Opportunity Employer Minorities Religion Sex Protected Veterans Disability Sexual Orientation Gender Identity Marital Status Pregnancy Age National Origin Genetic Information Drug free workplace VIZI LI-AS1 Apply Here PI141128937