Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. Sheraton Grand Chicago located at 301 E North Water St Chicago IL 60611 is hiring a Group Housing Billing Coordinator. Responsibilities include Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure providing excellent service and hospitality following the brand guidelines. Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with room tax incidentals tax exempt direct special billing and group bookings) according to accounting policies. Prepare review and issue bills invoices and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP s and LSOP s). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill. Follow all company and safety and security policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Report all accidents injuries and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of employees. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply now at s jobs.marriott.com marriott jobs 21076341 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Category: Employment & Jobs
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