Guest Service Agent Lead - Delta Hotels by Marriott Waterloo - (

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Delta Hotels by Marriott Waterloo located at 110 Erb St W Waterloo ON N2L 0C6 is currently hiring a Guest Service Agent Lead.Responsibilities include Organize and coordinate group check-in pre-registration procedures. Sell a room accommodation to guests without reservations. Anticipate sold-out situations identify how many rooms are over-committed obtain alternative accommodations for guests with reservations. Block rooms in the computer identify designated requirements. Perform duplicate reservation checks. Run and check daily reports contingency lists. Supply guests with directions and information. Answer record and process all guest requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests checks process all payment types vouchers paid-outs charges and provide change.Assist management in motivating and coaching employees serve as a departmental role model. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language prepare review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards identify and recommend new ways to increase organizational efficiency productivity quality safety and or cost-savings. Stand sit or walk for an extended period of time. Enter and locate information using computers POS systems. Move lift carry push pull and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors. Apply now at s jobs.marriott.com marriott jobs 21102334 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.Notification to Applicants Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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