Job IntroductionUpdate Increased BASE pay rate to 16.18 hr PLUS flexible scheduling options now availableEvery day Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone webchat or email) is thoughtful open transparent and done with integrity. To prepare you for this role Maximus provides paid comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.Please note this job posting is for upcoming classes (onsite) in Winchester KY targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. This is an onsite position. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccination.Pay and Benefits New base rate 16.18 hr Health and wellness benefit add on 4.54 hr 500 New Hire Bonus Eligibility requirements apply 1 500 in bonuses available for excellent work and referrals A supportive environment with peers who share your passion for improving people s lives A career path that unfolds based on how you want to grow within the company No cold calling sales or collection calls Job SummaryResponsibilities Provide responses to telephone inquiries in a courteous and professional manner using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets adhering to privacy rules and responding to numerous phone inquiries. Utilize standard technology such as telephone e-mail and web browser to perform job duties. Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties Respond to telephone inquiries within staffing and time parameters Working special holidays and or overtime may be required Regular and predictable attendance is required All personnel will be required by contract to undergo program update training as the program changes Education and Experience RequirementsEducation and Qualifications High School Diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team
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