Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Sheraton Centre Toronto Hotel located at 123 Queen St W Toronto Ontario M5H 2M9 is currently hiring a Rooms Controller - Full time.Responsibilities include Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in pre-registration procedures for arriving groups. Review Track Accommodate requests for room check-out changes when possible communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up process all guest check-ins check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive record and relay messages accurately completely and legibly. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others support team to reach common goals. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.At Marriott we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation. Apply now at s jobs.marriott.com marriott jobs 21135514 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Notification to Applicants Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
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