Desktop Support Analyst (Houston, TX)

Desktop Support Analyst

The Desktop Support Analyst supporting the Veterans Evaluation Services (VES) administered by Maximus makes an impact everyday by building operating and maintaining servers operating in a variety of environments. Desktop Support Analysts are first line of contact on the Help Desk. To prepare you for this role the VES provides paid comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccination. This position is temporarily remote due to Covid-19 however you must be able and willing to work on site in our Houston TX location should need arise. Primary Responsibilities Responsible for monitoring and maintaining acceptable performance of system infrastructure Responsible for answering help desk phones and after-hours on-call responding to emails and resolving issues in a timely manner Maintenance of desktops printers scanners Altigen and Polycom phones Typical day is 2 3 Help Desk and 1 3 System Administration Utilize applications necessary for system administration including not limited to Windows Server Active Directory Microsoft Exchange SCCM VMWare FaxCore Max Administrator Track-It and Citrix XenDesktop Some travel involved to Brick and Mortars across the USA Be on-call 24 hours a day two weeks per month to answer off-hour calls and emails Minimum Requirements One year of experience as a Desktop Support Analyst Systems Administrator or Network Administrator required Related degrees and certifications a plus Intermediate experience or at least intermediate knowledge of Windows Server Active Directory Exchange VMWare Citrix XenDesktop VoIP and Cisco networking devices Extended hours are frequently required beyond the regular eight-hour workday including nights and weekends Generally a sedentary job but requires walking and standing approximately twenty-five percent of work time to carry out some job duties Occasionally lifting and or carrying materials or items weighing up to approximately forty pounds Home Office Requirements Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) Preferred Windows or Mac (no Chromebook) that is no more than 5 years old OS for Windows Windows 10 OS for Mac Big Sur (11.0.1 ) Catalina (10.15) Preferred memory 4 GB If you need an additional monitor you will need to purchase separately with company reimbursement up to 120 Hardwired internet (ethernet) connection Private work area and adequate power source About Veterans Evaluation Services Now Part of Maximus