Operations Manager (Fort Pierce, FL)

Operations Manager

Maximus is currently looking for an Operations Manager in the Maximus Baltimore MD location. The Operations Manager provides oversight and direction for the operations staff on the RHC Program. This Position will be on-site at the Maximus Baltimore MD Location. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccinationEssential Job Duties - Manages a team of supervisors reviewers and subject matter experts assigns work and oversees employee performance- Manages employees work schedules- Ensures operational policies and procedures are followed- Completes daily and weekly administrative deliverables including production reports- Ensures performance SLAs are met or exceeded- Performs management and client reporting activities- Interfaces with the customer on a daily basis and responds to customer requests- Performs other duties as assignedEducation and Experience Requirements - Bachelor s degree from an accredited college or university required equivalent experience may be considered in lieu of degree- Three (3) years of management experience required- Proficient in the use of Microsoft Office products- Data analysis expertise required- Customer service client relations experience required- Strong communications skills required both verbal and written- Excellent organizational and analytical skills required- Ability to perform comfortably in a fast-paced deadline-oriented work environment- Ability to work as a team member as well as independently with minimal supervision- Ability to conduct and manage project reviews and communicate process improvement recommendationsAdditional Requirements as per Contract Client - Must be able to work as work from home is not available for this contract- Must be a U.S. citizen- Must currently reside in the U.S.- Must be able to pass a criminal background check