Exam Scheduler - Veterans Services (Sandy, UT)

Exam Scheduler - Veterans Services

Job descriptionExam Schedulers supporting the Veterans Evaluation Services (VES) administered by Maximus make an impact everyday by scheduling Compensation and Pension ( C& P ) medical exams for Veterans and Service Members with trained VES providers. Schedulers must maintain close communication and build rapport with providers to capture exam availability and build a relationship of trust and confidence. Candidates must possess the desire to assist our wounded veterans and service members with a caring positive and patriotic attitude. This position works with veterans when needed to confirm early notice appointments and assists veterans and or providers with any questions they may have. To prepare you for this role the VES provides paid comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccination. This position is temporarily remote due to Covid-19 however you must be able and willing to work on site in our Houston TX location when needs arise.Additional Duties and ResponsibilitiesOccasionally attend meetings regarding difficult geographic areas in assigned region Assist other schedulers if volume in assigned region has diminished Promptly address emails and voicemails on a daily basis Must abide by HIPAA regulations by maintaining confidentiality of records and personal information Answer calls from other regions and assist the caller or direct the calls when necessary RequirementsHigh School diploma or GED equivalent required some College preferred Intermediate knowledge of pertinent medical terminology Advanced verbal and interpersonal skills Advanced written communication skills to include excellent grammar Advanced reading and comprehension abilities Advanced analytical skills and detail-oriented Advanced multi-tasking skills Advanced organizational and prioritization skills with strong ability to meet strict deadlines Proficient typing skills Proficient with Microsoft Word Microsoft Outlook Adobe Acrobat general internet research and beginner knowledge of Microsoft Excel Home Office RequirementsInternet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) Hardwired internet (ethernet) connection Private work area and adequate power source