Director - Quality andTraining (Nurse Practitioner - Remote) (London, KY)

Director - Quality andTraining (Nurse Practitioner - Remote)

Maximus is currently hiring a Director of Quality and Training. This position will oversee our Quality Assurance and Training Departments overseeing comprehensive and effective curriculum training materials collaborating with our QA and Training departments for process improvements and related efficiencies. About the PositionMaximus administers the Independent Practitioner Panel which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State. As a large employer and Federal contractor Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. Essential Duties and Responsibilities - Determine Department strategy in response to developing and changing business needs.- Support business transformation efforts through the development of comprehensive and effective training curriculum and collaborate with other QA and Training Departments on related efforts.- Partner and collaborate with QA and Training Departments in other Projects on best practices and innovations in the QA and Training fields.- Evaluate existing processes and identify opportunities for improvement.- Manage continual process improvement by monitoring refining and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency productivity and quality).- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance productivity and quality performance.- Provide leadership and direct supervision to direct reports including setting goals monitoring work performance coaching and evaluating results to ensure that objectives are met.- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of collaboration accountability and measurability.- Interpret policies procedures and goals of the company for subordinates.- Define measure and monitor Departments performance to KPIs and SLAs.- Maintain primary responsibility for ensuring customer satisfaction resolving compliance issues and accountability for end-results.- Ensure assigned departments are compliant all operational requirements of the contract as well as corporate policies. Minimum Requirements - Bachelor s degree in Management Business or Healthcare Policy.- 10-12 years of related experience 5 years of related management experience.- Experience with business process optimization to gain efficiencies.- Experience with Quality Assurance Functions.- Ability to manage large-scale operations including multiple Departments.- Excellent organizational interpersonal verbal and written communication skills.- Ability to respond quickly to changing priorities and perform effectively in a fast-paced detail and deadline-oriented work environment.- Ability to meet deadlines and the needs of the business operations.- Ability to successfully execute many complex tasks simultaneously.- Must be able to promote a collaborative work environment that fosters teamwork and a shared vision.- Must be able to function independently.- Proven ability with operational analyses processes and performance indicators.- Strong client management skills.