Director of Learning (Multi-Property) - The Ritz-Carlton Amelia (Fernandina Beach, FL)

Director of Learning (Multi-Property) - The Ritz-Carlton Amelia

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The The Ritz-Carlton Amelia Island 4750 Amelia Island Parkway Amelia Island Florida is currently hiring a Director of Learning (Multi-Property).Responsibilities include Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics including product knowledge company philosophy customer service and leadership skills. Conducts needs assessments designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.CANDIDATE PROFILEEducation and Experience 2-year degree from an accredited university in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the human resources or related professional area certified trainer.OR 4-year bachelor s degree in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major certified trainer no work experience required.CORE WORK ACTIVITIESManaging and Administering Employee Training Coordinates property compliance training programs such as CPR PAR Business We Do Harassment Fire Safety Food Handling OSHA etc. Ensures participants receive the appropriate property and company orientation understand program materials and build relationships with property leadership team. Promotes and informs employees about all training programs. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation Leadership Skills Trainer Certification Diversity Training and Management Development Program. Makes any necessary adjustments to training methodology and or re-trains as appropriate. Ensures adult learning principles are incorporated into training programs. Develops implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g. financial management human resources skills).Managing Employee Development programs Provides additional training to participants to increase skills (e.g. HR skills). Helps employees identify specific behaviors that will contribute to service excellence. Oversees the Management Development Program. Coaches managers to enhance own performance and to improve the performance of employees. Develops specific training to improve service performance. Works with leadership team to determine development needs of managers. Designs develops and delivers a supervisory development program to build effective supervisory skills. Drives brand values and philosophy in all training and development activities.Developing Training Program Plans Develops and maintains an annual or quarterly training calendar. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Develops implements and maintains a property orientation program for employees to introduce the company and the culture. Selects trains and develops an internal training cadre to support delivery of technical skills training programs.Evaluating Training Program Effectiveness Aligns current training and development programs to effectively impact key business indicators. Ensures all training and development activities (department specific and general property training) are strategically linked to the organization s mission and vision. Measures transfer of learning from training courses to the operation. Tracks key business indicators (employee and guest satisfaction retention and financial results) to determine the effectiveness of current training and development programs. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Apply now at s jobs.marriott.com marriott jobs 22008115 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn Instagram Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.