Reservations Specialist (FT) (Birmingham, AL)

Reservations Specialist (FT)

McWane Science Center counts on the full-time Reservations Specialist to be an enthusiastic and knowledgeable first impression of McWane Science Center by assisting guests (including group leaders) in planning their visits by providing accurate information about exhibits events IMAX films memberships and all other activities at the facility. The position will work with a team as well as independently to follow-up sales leads via phone and email answer incoming call traffic enter information into software or direct the caller appropriately. Accountabilities and Major Duties Accurately handle all phone fax online and e-mail inquiries regarding any reservations group school or general. Understand and be able to communicate clearly to customers all vital information regarding programs exhibits events IMAX films other McWane Science Center activities and areas as well as McWane Science Center policies. Follow-up sales leads to gain the business of visitors. Suggest and sell programs or items that meet the specific needs of prospective visitors. Assist department with placing follow-up calls to encourage repeat visitors. Provide exemplary internal communications and records for all reservations. Provide friendly professional service for any customer service needs resolve or assist in resolution of issues internally as well as with visitors. Provide friendly professional service for any internal McWane team member call needs. Other duties as assigned.Minimum Qualifications Excellent customer service and communication skills with the ability to work effectively to meet the customers needs. Strong communication and interpersonal skills. First-contact customer service experience preferred. Call center or reservations experience (bilingual preferred). High School Diploma or equivalent. Flexible working hours and days including weekends and holidays. 3 years computer experience working knowledge of programs including but not limited to Microsoft Office Microsoft Outlook and internet functions. Organized and efficient work habits. Capable of working in fast paced environment with distractions with or without supervision. Must be at least 18 years of age.Minimum Physical Qualifications Ability to sit stand for extended periods of time without being able to leave the work area. Ability to perform work using computer for extended periods of time. Ability to hear and use a headset for extended periods of time. Visual acuity. Benefits include health dental vision and life insurance options paid time off free membership and movie screenings discounts in our gift shop theater and camp program on-site parking and the option to participate in our 403(b) retirement savings plan including company match. Come join our team Send your resume and salary requirements to HR(at)mcwane.org. EOE.