Customer Service Representative Inbound &ndash Veterans Assistan (Fort Pierce, FL)

Customer Service Representative Inbound &ndash Veterans Assistan

Customer Service Representatives supporting the Veterans Evaluation Services (VES) Contact Center make an impact everyday by screening all incoming VES calls as well as directing courteous educated information to both Veterans and providers alike. Candidates must possess the desire to assist our wounded veterans with a caring positive and patriotic attitude. To prepare you for this role the VES provides paid comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccination. This position is temporarily remote due to Covid-19 however you must be able and willing to work on site in our Houston TX location when needs arise. Primary Responsibilities Properly authenticate each caller before verifying or releasing any information Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams Verify and modify personal information Obtain scheduling availability and traveling availability of Veterans Confirm or reschedule appointments Properly modify changes and document information in OMS Forward calls to staff members in other departments Notify providers of cancellations for appointments scheduled within 72 hours from time of call Submit templates and other requests to various individuals and departments within the Agency Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company Explain the purpose of attending required exams explain approximate time frames for returning reports documents to the VA and explain the process for travel reimbursement. Additional Duties and Responsibilities Maintain maximum security implementing and enforcing HIPPA with medical providers veterans and VA employees Receive submit power of attorney forms to diagnostics Maintain a low call time of 5 minutes or less per call Maintain all emails and respond efficiently Respond efficiently to web contacts sent by veterans Requirements High School Diploma or GED equivalent required some College preferred Customer service experience Knowledge of VA C& P exams preferred Ability to work in a fast-paced environment and multitask efficiently Ability to solve problems Ability to utilize Microsoft Outlook Word Excel programs Ability to maintain a positive and professional attitude Verbal communication and customer service skills Ability to maintain high level of confidentiality and sensitivity to personal and medical information. Home Office Requirements Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) Hardwired internet (ethernet) connection Private work area and adequate power source About Veterans Evaluation Services Now Part of Maximus