FandB Venues Server - Full Time - Sheraton Centre Toronto Hotel (Toronto)

FandB Venues Server - Full Time - Sheraton Centre Toronto Hotel

Live Fully at Marriott International - 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.Sheraton Centre Toronto Hotel located at 123 Queen St W Toronto ON M5H 2M9 is currently hiring a F& B Venues Server - Full Time. Responsibilities include strong> The Server is responsible for ensuring that each and every guest enjoys their visit and leaves with a memorable and lasting impression. They embrace the Sheraton brand vision and bring it to life within our food and beverages outlets. The associates in this role take pride in being of service to others takes time to recognize our most loyal Marriott Bonvoy Members and are always available at a moment s notice to offer food and beverage suggestions respond to inquiries and engage in casual conversation. The Server always puts the guest first by being prepared for service and ensuring that the space is clean organized and inviting. Their attention to detail is meticulous but balanced by a style of service that is engaging while looking for the opportunity to entertain and educate. They will speak informatively about the space history and interior features of the hotel utilizing their strong presentation skills. The associate will require a strong ability to read guest cues to understand the experience the guest desires. Server Key Roles Duties & Responsibilities Welcome guests by being approachable professional and on brand with a hospitable presence provide table service and ongoing maintenance. Deliver food and beverage items to bar seats tables studio suites and guest rooms. Table Bar Service taking orders answering menu and beverage inquiries explaining signature items placing orders table bar maintenance and menu execution Meetings Private Events ensuring event orders are communicated and delivered to meet and exceed guest expectations Correct use of Micros POS system to record transactions adhering to all company standards and policies Processing bills and taking payment while following cash handling procedures as outlined in company policies Find a way to say YES a team player in the lobby venues the server will support baristas and bartenders and any other associates as required for the customer Possess exceptional product knowledge of spirits wine beer and coffee that is demonstrated by one s ability to speak on the subject Respond to guest inquiries regarding food and beverage offerings available throughout the day as well as from other outlets within the hotel - be able to relate all information in an appealing and informative manner to all guests Familiarized with hotel amenities and knowledgeable about historical facts or stories related to the Sheraton and areas of interest in the Greater Toronto Area (GTA) Drive sales through confident knowledge and provide upsell suggestions that are seen as friendly vs. overbearing and genuine vs. pushy and scripted. Accurately complete and deliver all orders with uncompromising quality and consistency as per specifications Maintain daily inventory of spirits beers wine and coffee to ensure stock maintenance. Reporting any discrepancies or issues with availability of products Follow company and department safety and security policies and procedures report work-related accidents or injuries immediately upon occurrence and wear appropriate personal protective equipment (PPE) when required Maintain sanitation and cleanliness of all spaces in 43 Down and Dual Citizen to standard including meeting rooms studio booths lobby seating bar and lounge Use given empowerment to handle guest concerns with minimal supervision Any other duties as assigned by leadership to support the guest experience Competencies Passion for Guest Experience provides exemplary guest service and builds relationships with guests members by showcasing a strong ability to anticipate guests needs through reading verbal or non-verbal cues while also preparing and delivering quality food and beverage products Outgoing & Sociable has a natural ability to spark casual conversations can read the mood of the room and adapt their energy and personality (ex. upbeat vs. contemplative) in order to create an enjoyable welcoming atmosphere where guests feel comfortable Collaborative focused on the success of the team not the individual genuinely willing and able to assist others in any capacity that may be required Organized & Efficient can confidently and quickly respond to guest requests by prioritizing tasks appropriately between execution and operational tasks all while maintaining a clean and organized environment Sales Assured. Speak informatively and intelligently about our food and beverage offerings as well as hotel amenities and member benefits as a way of leading guests towards a decision that will satisfy their wants and needs at that moment this includes and is not limited to topics of interest regarding the history stories behind product identification or distinction of spirits wine beer and or coffee Job Requirements Minimum of 2 years experience in a front-of-house Server roll in a full-service restaurant bar or cocktail lounge Fluency in English both written and verbal Ability to work flexible hours including mornings days evenings late night (excluding overnight) weekends and holidays Must be able to carry move and lift items weighing up to 25lbs must be able to stoop and bend twist or turn to perform essential job functions Must be able to stand walk and move for extended periods of time to continuously perform essential job functions Current Food Handlers Certificate and valid Smart Serve Certification Proven abilities to prioritize service of multiple guest orders while consistently staying organized in a high-paced high volume environment To apply now go to s jobs.marriott.com marriott jobs 22142107 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Notification to Applicants Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. When you join the Sheraton family you become a member of its global community. We ve been a place to gather and connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you re a team player who is excited to deliver a meaningful guest experiences we encourage you to explore your next career opportunity with Sheraton.