IPC Group Specialist - CEC Omaha - (22148103) (Omaha, NE)

IPC Group Specialist - CEC Omaha - (22148103)

Live Fully at Marriott International - 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.CEC Omaha located at 1818 North 90th Street Omaha NE 68114 is currently hiring a IPC Group Specialist. Responsibilities include p> Provide customer service to travel agents agencies relative to commission requests problems and concerns. Assists travel agencies with questions regarding their ARC IATA TSI or TIDS accreditation. Act as a resource for all product lines in researching commission inquiries and utilizing the CTAC system. Answer questions regarding the Fam-Tastic Program IATA questions and various travel industry issues. Maintain and update all wholesaler computer database information including assigning wholesaler identification numbers and entering address changes. Monitor wholesaler production for room night compliance. Ensure clarity and consistency of wholesaler facts rate pages in MARSHA Merlin computer system. Provide customer service to group intermediary partners relating to the Meetings Excellence program on inquiries via automated e-mail (AVAYA). Provide service support for inquiries on the Plan-Tastic Program. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. To apply now go to s jobs.marriott.com marriott jobs 22148103 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you