Remote Digital Media Specialist (Franklin, TN)

Remote Digital Media Specialist

Remote Digital Media Specialist needs 3 years of content strategy content design UX design UX writing or similar experienceRemote Digital Media Specialist requires Bachelor s degree in communications marketing journalism design or related field Knowledge of digital marketing ecosystem and strategies Understanding of design principles and how content fits into overall user experience with proven ability to map content to user intent and adapt UX end-to-end processes to the needs of a given project Excellent writing editing and proofreading skills Digitally astute content designer to join our dynamic digital customer relationship team. Knowledge of multivariate testing user testing and analytics Experience working with web content management systems Excellent research analytical and problem-solving skills Excellent written and spoken English knowledge of French a plus Ability to present ideas succinctly and clearly and to communicate with and influence at all levels Ability to learn quickly and to respond positively in an ambiguous fast-paced environment Remote Digital Media Specialist duties Be part of a talented team responsible for the maintenance growth and satisfaction of our web properties. Use strong analytical skills and content design principles to ensure both user goals and business objectives are met. Be an unrelenting advocate for creating user-centered experiences while balancing business and user needs. Work with cross-functional teams to translate business objectives into human-centered digital experiences Create information architecture frameworks high-level wireframes taxonomies and user journey maps to illustrate innovative approaches and production ready solutions Perform heuristic evaluations content audits or competitive analyses of existing content experiences to identify areas of potential improvement Create journey maps and adapt content to different user segments and intents Help develop content strategy content design and wider UX strategy Work with SEO lead to drive traffic and engagement and meet SEO KPIs Develop user stories and use them effectively in business cases to communicate new features or experiences Attend global web presentations to deploy global content work with local teams to localize updates Interpret both qualitative and quantitative data and use it to make sound data-driven decisions Create content that follows all guidelines including UX SEO accessibility design system localization and legal Monitor net satisfaction score and work with internal teams to achieve web satisfaction improvements Meet regularly with internal stakeholders and identify opportunities to improve web metrics and conversion through content creation and UX improvements Support customer research and multivariate testing to make data-driven recommendations for improving web experience