Club Lounge Manager - The Ritz-Carlton Orlando Grande Lakes - (2 (Orlando, FL)

Club Lounge Manager - The Ritz-Carlton Orlando Grande Lakes - (2

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Ritz-Carlton Orlando Grande Lakes located at 4012 Central Florida Pkwy Orlando FL 32837 is currently hiring a Club Lounge Manager.Responsibilities include Responsible for the operation of the club lounge ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area. CORE WORK ACTIVITIES Supporting Operations and Management of the Club Lounge Ensures that all company standards are being maintained in each area of the club lounge. Ensures all team members meet or exceed all brand requirements. Supervises all areas of club lounge operations in the absence of Room Operations management. Maintains working condition of club lounge equipment and orders supplies as necessary. Promotes both Guarantee of Fair Treatment and Open Door policies. Ensures employees have the proper supplies and uniforms. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understands and complies with loss prevention policies and procedures. Opens and closes Front Desk Housekeeping shifts and ensures completion of assigned shift checklist and other duties. Provides a safe working environment in compliance with OSHA MSDS. Coordinates with Food and Beverage to support lounge operations. Complies with all corporate accounting procedures. Performs required annual quality audit. Supporting the Management and Development of Club Lounge Team Stays readily available approachable for all employees. Extends professionalism and courtesy to employees at all times. Leads by example demonstrating self-confidence energy and enthusiasm. Assists teaches team managers scheduling against guest and hours occupied room goals. Sets clear performance expectations with club lounge employees. Assists team supervisors with constructive coaching and counseling. Solicits feedback for continuous improvement. Managing the Guest Experience Extends professionalism and courtesy to guests at all times. Motivates and encourages staff to solve guest and employee related concerns. Provides excellent customer service by being readily available approachable for all guests. Coordinates customer group requests. Takes proactive approaches when dealing with guest concerns. Assists employees in understanding guests ever-changing needs and expectations and how to exceed them. Conducting Human Resource Activities Trains staff and monitors adherence to all relevant policies and procedures. Communicates performance expectations employees in accordance with job descriptions for each position. Supervises staffing levels to ensure that guest service operational needs and financial objectives are met. Ensures that all relevant training is provided to employees in a timely fashion. Assists in performing the payroll function. Oversees daily shift operations and ensures compliance with all policies standards and procedures. Takes proactive approaches when dealing with employee concerns. Apply now at s jobs.marriott.com marriott jobs 22206504 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.