Senior Event Services Manager - Gaylord Hotels - (22214005) (Oxon Hill, MD)

Senior Event Services Manager - Gaylord Hotels - (22214005)

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Gaylord National Resort & Convention Center located at 201 Waterfront St National Harbor MD 20745 is currently hiring a Senior Event Services Manager.Responsibilities include Accountable for the overall success of the Banquets Catering Department. Leads the team in providing proper room set ups based on requirements and standards personally assisting when needed. Directs and motivates team to provide high level of service. Monitors and controls financial and administrative responsibilities including asset protection. Develops and trains team to complete work thoroughly promptly and safely. CANDIDATE PROFILE Education and Experience High school diploma or GED 3 years experience in the event management food and beverage or related professional area. CORE WORK ACTIVITIES Executing Event Services Operations and Maintaining Inventories Attends pre-event meetings as needed to understand group needs. Establishes consistent standards for meeting room sets and VIP meeting room sets. Conducts function room inspections prior to each function to ensure the room is set according to specifications. Maintains cleanliness and sanitation standards in all event operation areas. Acts as a liaison between Banquets Event Planning Event Technology teams and the group contact throughout the event. Projects supply needs for the department (e.g. pads pens candy jars bottled water water pitchers). Coordinates routine maintenance to ensure a quality meeting facility. Solves problems and or suggest alternatives to previous arrangements if necessary. Attends and participates in all pertinent meetings. Leads shifts and actively participates in the servicing of events. Ensures function rooms are set according to event documentation (Banquet Event Orders resumes etc.) and customer requirements. Providing and Ensuring Exceptional Customer Service Empowers associates to provide excellent customer service. Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction. Sets a positive example for guest relations. Strives to improve service performance. Makes presence known to customer at all times. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Schedules associates to ensure shift coverage and meet business demands and productivity goals. Establishes and maintains open collaborative relationships with associates and ensures associates do the same within the team. Conducts associate performance appraisals and provides feedback as needed. Solicits associate feedback utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns. Observes service behaviors of associates and provides feedback to individuals. Communicates performance expectations in accordance with job descriptions for each position. Ensures property policies are applied fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Brings issues to the attention of supervisor and or Human Resources as necessary. Ensures associates understand expectations and parameters. Delegates tasks to ensure room sets are on time and meet Event Service Standards. Apply now at s jobs.marriott.com marriott jobs 22214005 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law. Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it done spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards.