At Your Service Manager - Sheraton - (23169907) (Dallas, TX)

At Your Service Manager - Sheraton - (23169907)

At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Sheraton Dallas Hotel located at 400 N Olive St Dallas TX 75201 is currently hiring a At Your Service Manager.Responsibilities include p> Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders receiving and processing all requests for additional items directions correcting any issues and if necessary forwarding calls on to appropriate areas. The Manager needs to ensure the agents information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize organize and accomplish your work. Handles complaints settles disputes and resolves grievances and conflicts or otherwise negotiates with others. Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process. Tracks all guest issues from various sources and report results. Ensures guest requests issues are logged. Oversees the financial aspects of the department including purchasing and payment of invoices. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Identifies trends in guest issues for resolution. Schedules and supervise staff to ensure prompt friendly and attentive service. Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. Coordinates the process of receiving and resolving guest issues and requests. Supporting Management of Guest Service Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Encourages and builds mutual trust respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Supporting Human Resource Activities Assists in the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Assists in recruitment hiring training and orientation of department personnel. Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. Performs departmental administrative duties. Addresses complaints and serves as Manager on Duty as needed. Attends meetings (e.g. front office supervisor meetings operations meetings forecast meetings monthly department meetings sales strategy pre-con meetings). Apply now at s jobs.marriott.com marriott jobs 23169907 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.