General Manager - Residence Inn - (23161147) (Placentia, CA)

General Manager - Residence Inn - (23161147)

At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Residence Inn Anaheim Placentia Fullerton located at 700 W Kimberly Ave Placentia 92870 is currently hiring a General Manager.Responsibilities include Bonus Eligible Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation including managing general property performance managing and sustaining sales and marketing strategy managing profitability managing revenue generation and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing Residence Inn s culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 6 years mixed management experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 4 years mixed management experience in the guest services front desk housekeeping sales and marketing management operations or related professional area. CORE WORK ACTIVITIES Managing Property Operations and Department Budgets Verify that service programs are in place and executed against (e.g. Service So Memorable). Provide timely real-time feedback to management and hourly associates on service and operational standards including feedback on even the smallest of service and operational details. Review and follow-up on property GSS scores and comments. Create and support clear lines of responsibility for management team including coverage and oversight throughout the day. Walk the property to ensure public spaces grounds work and kitchen areas meet sanitation and cleanliness maintenance standards. Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. Act as a project manager for the execution of capital improvements (e.g. renovations reinventions refreshes signage etc.). Delegate responsibilities for operations and projects to appropriate level of associate. Prepare for QA audits (i.e. daily and pre-visit activities). Managing and Sustaining Sales and Marketing Strategy Manage relationships with decision makers at top accounts. Interact with in-house guests to prospect for new sources of business. Work with Market Sales to establish property sales strategy extended stay occupancy (ESOcc) targets sales goals and action plans. Understand and leverage sales and marketing advantages over competitor properties within market. Coach and reinforce associate selling strategies that take advantage of property amenities. Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g. goal setting setting rates ESOcc etc.). Develop innovative means for capturing new streams of revenue through property amenities. Ensure direct sales staff fully utilizes e-tools (e.g. e-proposals e-mail signatures) as appropriate. Participate in and host customer recognition events to drive sales. Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance. Participate in the property sales review (PSR). Identify key revenue generating stakeholders and customers and communicate information to sales offices. Collaborate with Regional Marketing & eCommerce Managers to develop and or sustain marketing and eCommerce strategies for the hotel. Managing Profitability Measure analyze and communicate property performance using a variety of financial non-financial data including controllable costs sales revenue guest satisfaction and associate engagement data. Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy. Manage on-property controllable costs associated with rooms housekeeping events and food and beverage operations. Initiate action to support property revenue and profitability goals. Update and communicate profit forecasts to associates managers. Review and sign off on invoices. Review Property Distribution Summary (OnDemand) and Purchase Detail Reports identify research and resolve balance issues. Consolidate reports needed for period-end review (e.g. P& L Accounting Scorecard Banking Report and Statistics PACE credit card fraud report). Review property performance on period basis with Regional Director. Maintaining Revenue Management Goals Manage the relationship with the revenue management office (e.g. participate in routine calls strategy meetings periodic update meetings etc.). Review and work with appropriate revenue management reports (e.g. Demand Eye Chart Benchmark Pricing Evaluator Rate Value Matrix Smith Travel Research (STR) reports etc.). Balance inventory to ensure same-day sellouts. Managing Relationships with Property Stakeholders (e.g. Owner and Above Property) Keep brand leadership team owners and above property stakeholders updated on property performance in the areas of financials guest satisfaction and associate engagement. Prepare and present reports for owners and above property leadership using financial performance data. Conduct property critique. Conduct annual business reviews. Respond to off-property (e.g. regional and owner) requests for sales information (e.g. Market Outlook STR Report critique etc.). Participate in ad hoc owner conference calls and respond appropriately to owner requests. Managing and Conducting Human Resource activities Conduct performance review process for associates (including LPP HPP career plan form development plans associate information form mid-year check-ins 90-day check-ins for new associates etc.). Understand the performance expectations for all positions within the property (e.g. front desk associate gourmet attendant etc). Manage ongoing development of managers (e.g. one on one coaching providing stretch assignments etc.). Cascade Deliver training to associates (e.g. Service So Memorable Quarterly Recharge). Facilitate cross training to support associate professional growth and operational excellence. Conduct day to day Human Resource transactions to support needs of the property (e.g. compensation actions initiation and approval of hiring requisitions etc.). Lead associates through property changes and help them transition into new property roles. Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g. RIsolution Days Culture Strength Survey Culture Council participation Daily Huddles etc.). Complete management training (e.g. ConnectU GM conferences HR Skills etc.). Support recruitment and hiring efforts from various sourcing channels (e.g. local job fairs Internet referrals) to target associates with skill sets (e.g. rooms operations) compatible for operational needs. Additional Responsibilities Manage e-mail. Manage daily paper mail. Participate in conference calls (e.g. sales promotion Q& A property performance etc.). Provide follow-up information to Regional Director and other Extended Stay Select Service executives. Prepare for Regional Director visits (e.g. pulling and consolidating relevant reports). The salary range for this position is 91 000.00 to 115 000.00 annually. This position offers health care benefits flexible spending accounts 401(k) plan accrued paid time off (including sick leave where applicable) life insurance disability coverage other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions. Apply now at s jobs.marriott.com marriott jobs 23161147 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.