Customer Service Representative (Remote) (New York, NY)

Customer Service Representative (Remote)

Job Title Customer Service Representative (Remote)Location New York NYJob Type FullJob Duration 18 weeksPayrate 18-25 HRHours per Week 35 hours per weekSchedule Details 10 30am to 6 30pmNote Bilingulal Required - English SpanishPosition SummaryEfficiently and actively provides excellent customer service by properly greeting listening assisting closing each call in a pleasant professional and helpful manner. Ownership of solutions and accurately identify the needs of each of our patients Assist patients with scheduling appointments rescheduling or cancelling appointments and completion of pre-registration items as necessary following the patient appointment scheduling guidelines. Demonstrates ability to multi task be flexible ensure accuracy and meet changing priorities in a fast-paced high call volume and workload environment. Ability to maintain composure when confronted with fast-paced and stressful situations Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors. Complete required training on policies and procedures including but not limited to customer service registration of patients phone etiquette and appointment scheduling. Education Required High School Diploma or GED equivalent. Certifications Licenses Required Preferred Relevant medical certification or licensure. Experience Required (Minimum level of experience) Required 1 year of healthcare experience or Consultant 1 year in a call center front desk receptionist administrative assistant or a combination equal to 1 year Verbal and Written Skills Required to perform the Job Excellent English communication skills. Technical Knowledge and Skills Required to Perform the Job Working knowledge of Microsoft Windows OS MS-Office telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred. Equipment Used PC systems and peripherals multi-key telephone devices centralized telephone console and other office equipment as applicable.