PR 1403283Call Center Agent (Laredo, TX)

PR 1403283Call Center Agent

WE ARE PEOPLEREADY Staffing. It s what we know. Because we ve been providing staffing solutions putting people to work for nearly 30 years. Whether you re looking for work or you re seeking workers for your business PeopleReady is the North American leader in the industrial and on-demand staffing space. The PeopleReady located at Laredo Texas 78040 is currently hiring a PR 1403283 Call Center Agent Job Description Call Center Agent PeopleReady of Eagle Pass TX is now hiring Call Center Agents Global Agility Solutions is currently hiring entry level Customer Service Representatives (CSRs) to join our stellar customer service team to enable customer satisfaction and a positive service experience. This position entails communication skills and conversational interaction.In this position you will assist customers in an inbound call center environment with a variety of customer service and account management services Apply today and you could start as soon as this week. As a PeopleReady associate you ll benefit from Connections and experience with some of the top companies in your area Great benefit package options Get matched to jobs quickly Competitive pay and steady schedule The ability to see your schedule and track your hours right from our easy-to-use app JobStack Pay Rate The pay rate for this job is 12.50 Hour What you ll be doing as a Call Center Agent The essential functions include but are not limited to the following Answer incoming calls from customers. Resolve any program or service-related issues ensuring complete customer satisfaction. Account establishment and management Take payments and maintain update customer account information as requested using the back-office system (BOS) interface. Customer Call Handling Handle Disputes and Escalations as needed. Process payment adjustments and refund requests over the phone Communicate account information and program information to callers. Available shifts Shift Timings - 1st Shift (Day) Job requirements Strong communication skills over the phone. Ability to remember and deliver information in a professional manner. Experience in customer service preferably in a call center environment. Computer literacy is required. Ability to follow policies procedures and regulations. Ability to meet or exceed business goals and objectives while fostering a team atmosphere. Ability to provide strong customer service while listening eliciting information and comprehending customer issues. Ability to exercise independent judgment to identify and resolve problems. Ability to work effectively in structured but flexible adaptable and changing call center environment. Ability to execute in a fast paced high demand environment while balancing multiple priorities. Ability to navigate multiple computer screens while working on the phone. Strong analytical skills with high attention to detail and accuracy. Bilingual speaking proficiency in Spanish English preferred High School diploma or GED The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Sit for long periods of time. Use their hands to handle control or feel objects tools or controls. Repeat the same movements. Speak clearly so listeners can understand. Understand the speech of another person. Specific vision abilities required by the job include close vision and the ability to adjust focus. The noise level in the work environment is usually minimal. Background check and drug screening required Ready to take control of the way you work Complete our application to join the PeopleReady team today. TIER3