Now hiring customer service representatives (San Antonio, TX)

Now hiring customer service representatives

Customer Service Representative Onsite Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249 Employment Type: Full-time; $17/ hr Supporting: Financial Services  About Us  We re the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world s most respected brands. For over 25 years, we ve been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.  As a Top Place to Work, we re serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  Here s What the Job Really Looks Like  You re a natural problem-solver who s good with people. You know how to listen to what someone s really asking for (not just what they re saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.  How You ll Make an Impact  Guide customers through questions, concerns, or challenges they encounter while using the product or service  Listen actively to understand the root of the issue and provide clear, effective solutions  Record detailed call information for auditing, reporting, and follow-up purposes  Maintain and update customer records to ensure accurate and current information  Identify opportunities to introduce customers to new or enhanced services that meet their needs  Provide recommendations and guidance in a way that adds value and enhances the overall customer experience  What ll Set You Up for Success  Required:  High school diploma or GED  For Internal Candidates:  Must not be on any corrective action or performance plans  Must have relevant industry/ program experience  Location Note: We re currently hiring for this position in San Antonio, Texas.  Why Alorica?  Our culture shows up in how we work together, support each other, and show up for our clients. We re bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.  TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don t just talk about culture—we build it, live it, and keep making lives better every day.  What We Offer:  Health, dental, and vision coverage with HSA options  Paid time off  Flexible pay options: daily or weekly pay  401(k) retirement plan  Leadership development programs that really grow your ca