Assistant Director Operations (Stillwater, OK)

Assistant Director Operations

The Department of Wellness is now seeking an experienced professional to lead its facility operations team in the position of Assistant Director of Operations at Oklahoma State University. Our facilities include more than 350 000 square feet including indoor outdoor pools cardio fitness rooms weight rooms multipurpose rooms indoor track climbing bouldering walls and over 50 acres of outdoor sports field. There are 4 separate facilities including Camp Redlands a 120 acre property devoted to student learning and freshman orientation. Responsibilities include Responsible for the Department of Wellness day to day Facility Operations in the Colvin Recreation Center Seretean Wellness Center and Colvin Annex. Supervision to include recruiting hiring training scheduling and evaluation of Computer Specialist II (department IT) Admin. Support Specialist Graduate Assistant for Operations and Operations part-time staff including up to 60 student staff. Oversee customer service operations for patron and customer related issues concerns. Responsible for system administration of CSI Spectrum NG facility management software. Responsible for system administration of Connect2 app to include updating digital forms counts and reports. Responsible for billing on all accounts receivables. Follow up with any past due accounts. Oversees all recreation facility reservations and rentals. Coordinates event needs scope and event specifics with event organizers. Oversee event setup and breakdown processes even supervision as needed and assessment of events. Establishes open recreation schedule for basketball courts badminton volleyball MAC gym and racquetball. Develops all membership packages and implements new member recruitment programs and promotions. Manages guest services including equipment checkout and stocking equipment inventory towel checkout daily use lockers all point of sale transactions and locker rentals including locker cleanout at the conclusion of each semester. Coordinate facility tours and presentations regarding departmental programs services. Develop implement monitor and evaluate departmental policies and procedures related to customer service member guest access. Responsibility may require working evenings or weekends in order to accomplish departmental goals. The Assistant Director is responsible for direct supervision of Computer Specialist II (IT Manager) Administrative Support Specialist II and Graduate Assistant of Operations. Work schedule is generally M-F 8-5 with some nights and weekends as needed. Minimum qualifications Bachelor s degree in Recreation Management Business or related field and two years of experience overseeing recreation facility operations such as access control facility supervision equipment and locker checkout and membership services. A completed two year Graduate Assistantship will be counted as one year of professional experience. Our ideal candidate has a passion for providing exceptional customer service experience in leading operations staff to include student facility managers guest services access control desk workers and some experience with IT. Must be proficient in Microsoft Office Suite. Familiar with recreation management software systems such as CSI Spectrum NG Fusion EZ Facility etc. CPR AED certified within 90-days of hire experience in supervision of staff. At a minimum basic knowledge of accounting budgeting finance or management principles practices procedures and Payment Card Industry compliance requirements. Preferred qualifications Master s degree in Recreation Management Leisure Studies Business or related degree and five years experience in overseeing recreation facility operations in a large collegiate recreation facility. Proficient in use of CSI Spectrum NG Point-of-sale system or related product and time and attendance software. Have knowledge of Whentowork scheduling software. Knowledge of Connect2 facility operations app and University databases and other systems used in daily business functions. CPR AED certified. Professional event planning and coordination experience in a college-level Campus Recreation program. Involvement with National Intramural Recreational Sports Association (NIRSA). Apply online at s okstate.csod.com ats careersite JobDetails.aspx id 4093. For assistance with the on-line application process or to request an accommodation to enable application contact OSU Human Resources 106 Whitehurst Stillwater OK 74078 or call 405-744-7401. Oklahoma State University is an Affirmative Action Equal Opportunity E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age race color religion sex sexual orientation genetic information gender identity national origin disability protected veteran status or other protected category. OSU is a VEVRAA Federal Contractor and desires priority referrals of protected veterans for its openings. OSU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)