Order Manifest Associate (Ogden, UT)

Order Manifest Associate

The Order Manifest is in charge of the accurate execution and flow of the order manifesting (shipping) process within the order fulfillment function. They are to set the example and pace of manifesting in WorldLink train and guide shippers and act as the main point of contact with the Order Fulfillment Supervisor. They ensure that orders are being manifested accurately and ready to be invoiced or loaded onto an outbound truck. DIRECT AREAS OF OVERSITE Pace and Flow of Orders Manifesting Accuracy Manifesting Station Layout Training & Troubleshooting Coordination with Packing and Invoicing Warehouse DUTIES & RESPONSIBILITIES Manifesting orders accurately and in a timely manner Continuously review the Dashboard for order flow Setting the example and pace for the rest of the shippers Directing and training shippers in the orders they should be working on Help maintain the specified layout of the manifesting stations Ensure there are enough manifesting supplies on hand (labels pouches stock paper etc.) Main point of contact between shippers and the Order Fulfillment Supervisor Communicating with other leads on the consistent flow of orders through the process Assist in troubleshooting miss-shipped orders and inventory issues Advising on proper levels of staffing to ensure all orders can be manifested Following special instructions and vendor compliance documents Ensuring proper manual charges are applied Setting example at facility for the high level of service Work closely with Order Release on address service and account number issues. REQUIRED QUALIFICATIONS Hands-on experience in packing (and invoicing) Highly accurate efficient flow and consistent throughput skills Good time management skills Ability to communicate to and listen effectively when relating to co-workers and supervisors Extensive knowledge of WorldLink Basic computer skills (Email Excel Word and web browsing) PREFERRED QUALIFICATIONS Experience in order release and picking Highly organized detail oriented and sense of urgency in all matters Professional written verbal and interpersonal communication skills. Typing over 50 words per minute JOB EXPECTATIONS REQUIREMENTS Consistently fulfill the job roles outlined above Maintain clean and organized manifesting workstations and general work area Constantly be thinking of and suggesting new processes and ideas Promote continuous improvement in all areas Identify procedural waste and reduce or eliminate Strive for excellence in accuracy and throughput Review and follow guidelines set out in employee handbook EVALUATION POINTS Accurate and consistent flow of orders through the manifesting process Communications with other areas of the operation Client satisfaction with order manifesting (shipping) accuracy Troubleshooting and problem solving abilities Attitude towards the role other co-workers and the company Openness to direction from supervisors and management Knowledge of order manifesting SOPs and ensuring that they are being followed