Customer Service Representative

A customer service representative will act as a liaison provide product services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsProvide accurate valid and complete information by using the right methods toolsHandle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolutionKeep records of customer interactions process customer accounts and file documentsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt respond to different types of charactersFollow communication procedures guidelines and policiesTake the extra mile to engage customers

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