Pepsi- Bilingual Supply Chain MEM Assistant Customer Service Rep (Winston Salem, )

Pepsi- Bilingual Supply Chain MEM Assistant Customer Service Rep

The SC MEM Asst. Customer Service Rep will provide Fountain Beverage customers throughout the nation a single point of contact for fountain equipment service issues. Although local Pepsi bottling operations will continue to deliver install and service Pepsi fountain units the ESR will ensure the rapid response to customer needs. Such needs include but are not limited to basic customer Q& A and troubleshooting on fountain equipment prompt dispatch of customer service to the appropriate Pepsi Cola Bottlers and supporting all necessary documentation to support the local teams. Key duties include Use issue resolution follow-up to handle a wide variety of questions issues and customer service needs with seamless coordination and communication with customers Following standard procedures (accuracy quality and timeliness) to receive customer requests for service and dispatching calls to local bottling operations via phone or E-mail. Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities Enabling customers to quickly repair equipment through troubleshooting problems Execute customer surveys to gauge customer satisfaction levels Class Date 4 9 18 Education Experience and Proficiencies Must speak Spanish or French fluently Must read write Spanish or French proficiently Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft s Word and Excel. Interpersonal and phone skills in a customer service environment are expected as well as Outstanding verbal and written communication skills Customer drive & focus prior customer service center or related experience Superior problem solving and organizational skills Basic Job Qualifications High school diploma or GED Previous customer service experience Preferred Job Qualifications SAP Large Enterprise software experience Willingness to work flexible work hours Please apply online (at) www.pepsicojobs.com All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status. PepsiCo is an equal opportunity employer. Minorities Females Disability Protected Veteran Sexual Orientation Gender Identity.