Residences Concierge - The Ritz-Carlton Fort Lauderdale (1800092 (Fort Lauderdale, FL)

Residences Concierge - The Ritz-Carlton Fort Lauderdale (1800092

Residences Concierge At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.The Ritz-Carlton Fort Lauderdale located at 1 N Fort Lauderdale Beach Blvd Fort Lauderdale FL 33304 currently has the following opportunity Residences Concierge (1800092Q) Respond to Residence owners and their guests requests for visitor information special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather summarize and provide information to Residence owners and their guests about the property and the surrounding area amenities including special events and activities. Announce all visitors contractors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bellperson Housekeeping) as necessary to resolve call request or problem. Understand and assist with owners reservation services (HRS). Assist with scheduling of the elevator for move-in out for Residence owners tenants. Assist with Bell valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs daily memo books and document pertinent information in logbooks. Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. We invite you to learn more about this position and apply at s jobs.marriott.com marriott jobs 1800092Q %3Flang en-us Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employercommitted to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Additional Locations Boca Raton Florida Miami Florida