Part-time Call Centre Representative &ndash (with sales Exp) for (Montreal)

Part-time Call Centre Representative &ndash (with sales Exp) for

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to dev(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter s in charge of this role is Dev AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010679 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Part-time Call Centre Representative (with sales Exp) for Major Bank Duration 3 months contract with a high possibility of extension Location Montreal QC PART TIME with flexibility for Full Time hours. Hours Availability Applicants must be flexible to work a rotating schedule. Shifts will be Monday to Sunday including statutory holidays- evenings with start times between 4 pm and 7 pm Additional Information Part Time guaranteed minimum 25 hours per week. Employees could be scheduled to work more than 25 hours per week as needed by the business up to 37.5 hours per week. Training MUST be available for a 10 week training program full-time hour for the training and then part-time hours after training Must Have Must have sales experience Must have Call Centre Experience Excellent Telephone Customer Service Skill Strong Verbal and Written Communication Skill Objection handling Skill Nice To Have Department Overview Phone Channel is a fast paced high volume dynamic environment. Recognizing that sales is essentially an extension to superior customer service Telephone Banking uses a compliance balanced scorecard approach between sales customer service and productivity. Job Description To provide timely and accurate guidance and service to customers for a variety of product lines plans and programs. To provide prompt courteous and efficient service that exceeds customer expectations contribute to effective cost and risk control through productivity and adherence to corporate processes and controls To achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. To recognize and successfully leverage opportunities to further expand our clients business through cross-selling value-add opportunities. Job Requirements . You are passionate about providing superior customer service and enjoy engaging in client-focused conversations while being challenged with meeting and exceeding your personal sales goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others You are a self starter who will take the initiative to obtain solutions and are able to stay focused pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call centre and banking experience is an asset. Key Skills and Qualifications Sales Customer Service Communication Skills Analyzing Customer Needs Promoting Products Services Resolving Customer Concerns Call Centre - Inbound Quality Assurance Multi-tasking Part Time guaranteed minimum 25 hours per week. Employees could be scheduled to work more than 25 hours per week as needed by the business up to 37.5 hours per week. FOR STUDENTS School schedules can be accommodated. Employees who are students will be required to work a minimum of 22.5 hours per week. They must provide their manager with a copy of their current class schedule. These employees will not be scheduled to work during their regular class times. However they must continue to be available to work any other times as required. (See availability requirements listed above). Also they must be fully available for the full time training schedule as noted above. MUST be available for a 10 week training program full-time hour for the training and then part-time hours after training Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing