Permit Coordinator (Indianapolis, IN)

Permit Coordinator

Permit Coordinator A-1 Expeditors Permitting Service Indianapolis IN Permanent Full Time www.a1expeditors.com Small 15 year old business with an outstanding community reputation is seeking a responsible individual to assist in securing building permits for our customers. Experience in construction a plus. No nights or weekends required. Frequent driving between government municipalities and customers daily to obtain building permits. Job Description Updates managers by consolidating and forwarding daily action summaries Prepares permit applications by collecting and analyzing customer information Initiates sales process by scheduling appointments making initial presentation understanding account requirements Provides information by collecting analyzing and summarizing information responding to requests Tracks expenses by tracking mileage checks issued and used Accomplishes department and organization mission by completing related results as needed Closes sales by building rapport with potential account explaining product and service capabilities overcoming objections preparing contracts Attracts potential customers by answering product and service questions suggesting information about other products and services Maintains customer records by obtaining and recording accurate account information Resolves permit or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution Contributes to team effort by accomplishing related results as needed Maintains quality service by monitoring standards advising supervisor of potential problems Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments Resolves concerns complaints by investigating issues and composing responses referring non-standard complains and potential lawsuits to management Skills and Qualifications Superior written and verbal communication skills Extremely organized and a self-starter Highly analytical with good critical thinking and problem solving skills Computer skills - use of Microsoft Office Ability to work and communicate well with others Attention to detail and excellent time management skills Ability to read and understand permit regulations and ordinances Customer service skills Good critical thinking and problem solving skills to find win-win situations for company customer and municipality Experience in construction a plus