Logistics Tracking Specialist (Birdsboro, PA)

Logistics Tracking Specialist

Logistics Tracking Specialist Job Summary The Logistics Tracking Specialist (LTS) is primarily responsible for the support coordination and management of shipments in our internal tracking system. The position serves as the primary resource in maintaining our database on shipments currently in transit. This includes interacting with our carriers tracking and tracing and proactively notifying all involved parties of pertinent information. The LTS also provides support for the Client Services Department on a daily basis. General and Administrative Communicate effectively with team members management and other departments keeping them informed and updated Compile and maintain all required paperwork records documentation etc. Follow systems and procedures as outlined in company policy and procedure manual Participate as a key team member by supporting operations as needed Essential Duties and Responsibilities Resolve missed pick-up shipments Research late and possibly late shipments providing feedback and updates Assist in claims research contacting clients and carriers to resolve issues relating to damaged or lost freight Must be able to work in a multi-tasking hands-on environment Client Services Manage both inbound and outbound telephone calls professionally efficiently and with excellent professional skills Understand and appropriately use predefined company processes and transportation systems Qualifications High School diploma or GED equivalent Experience in customer service and or experience in transportation or logistics Excellent written and oral command of the English language Excellent interpersonal skills Strong attention to details Attentive in preventing errors and solving problems Must have good computer literacy skills Must be hard worker and self-starter Must have organization and time management skills. Able to perform multiple tasks efficiently Exceptional phone and customer service skills Positive and upbeat attitude