Associate Firstline Technician (Charlotte, FL)

Associate Firstline Technician

As the Associate Firstline Technician for Diebold Inc you will provide Firstline maintenance for ATMs maintenance on retail point of sale equipment plus related PC and PC peripherals. Additionally provide scheduled cleanings and other basic maintenance on conventional products such as locks vaults etc and special project work as needed. Perform basic installation and minor repairs on all Diebold products and services. This position may require the use of basic hand tools and limited parts and a basic understanding of PC PC peripherals and network connectivity. Some essential functions of this position include Basic trouble shooting to include Prioritizing and planning service calls Contacting customer with the estimated time of arrival Escalating problems when appropriate Reassigning calls when appropriate Accurately report service data Interact in a professional manner with customers to foster positive customer relations Follow key alarm combination control processes in assigned area of responsibility Support service technicians in performing preventative maintenance inspections on conventional products Maintain effective communication with Business Management Team and Service Technician Team members Provide First Line Maintenance on ATMs and retail products and devices to include On-site diagnosis of problem Other technical fixes such as clearing paper jams card jams bill jams etc. Perform some minor maintenance on ATMs (e.g. replacing light bulbs card reader belts air filters etc.) Develop working knowledge of all operating standards practices and procedures Complete equipment cleanings as specified by Diebold contracts Perform basic installation functions (e.g. pulling cable mounting devices installing Mas-Hamilton locks) Qualifications Some essential functions of this position include High school diploma or GED required Demonstrated ability to represent the company in a dependable and professional manner. Must be able to work independently with little supervision Shift adaptability and good customer relations skills are necessary Diebold Inc. is an Equal Opportunity Employer