Receptionist/Custome r Service Representative (Miami Gardens, AZ)

Receptionist/Custome r Service Representative

Customer Service Representative Job Purpose Serves customers by providing product and service information resolving product and service problems. Customer Service Representative Job Duties - Attracts potential customers by answering product and service questions suggesting information about other products and services. - Welcomes visitors by greeting them in person or on the telephone answering or referring inquiries. - Opens customer accounts by recording account information. - Maintains customer records by updating account information. - Resolves product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution. - Maintains financial accounts by processing customer adjustments. - Recommends potential products or services to management by collecting customer information and analyzing customer needs. - Prepares product or service reports by collecting and analyzing customer information. - Contributes to team effort by accomplishing related results as needed. - Maintains safe and clean reception area by complying with procedures rules and regulations. Skills Qualifications Customer Service Proactive can do approach takes ownership of situations Quality Focus Excellent communication facilitation and presentation skills Problem solving abilities Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi-tasking Telephone Skills Verbal Communication Microsoft Office Skills Listening Professionalism Customer Focus Organization Informing Others Handles Pressure Phone Skills Supply Management.