Customer Representative-Advan ced Care Expert (Miramar, FL)

Customer Representative-Advan ced Care Expert

Our product is service our strength is people As an iQor employee we ll help you soar personally and professionally. We ll supply topnotch training and tools to help you excel at your job. We provide world class leadership programs that help propel you to advancement.From your first day at iQor you ll notice something special in the air. It s a nurturing and supportive spirit that comes from our constant focus on customers. Helping people is what we do Customer Representative Expert BenefitsHealth Dental Vision insurance Tuition Reimbursement Bonuses up to 800 monthly (Based on performance) Monthly Prizes for performance (Gift cards Electronics accessories Raise potential every three months (Based on performance) 401k Casual Dress Fun Work Environment Paid Training Customer Service Representative Expert Full Time PositionsOur Customer Service Representative Experts are responsible for a variety of different calls including Managing large amounts of incoming calls Identifying and assessing customers needs to achieve satisfaction Providing accurate valid and complete information by using the right methods tools Keeping records of customer interactions and process customer accounts Going the extra mile to engage customers Demonstrating excellent customer service skills with the ability to take ownership in assisting researching and resolving customer issues Resolving customer complaints via phone email mail or social media Performing other duties as assigned Customer Service Representative Expert Skills RequiredPrevious Call Center Advanced Customer Service or Collections experience required Ability to develop rapport and demonstrate a caring attitude Excellent data entry and internet navigation skills Clear distinct oral and written communication skills Must be detail oriented Dynamic interpersonal and judgment skills Professional demeanor and dependable work ethic Ability to work in a fast-paced environment and multi-task Ability to use positive language Time management skills Ability to read customers Ability to handle surprises Empathy Patience Attentiveness Customer Service Representative Experts Must be Willing to Conform to Our Guiding IQORIAN Principles I.Integrity Q.Qustomer Dedication O.Open Communication R.Respect I.Innovation A.Accountability N.Need to Give Back Customer Service Representative Expert Education RequiredHigh school diploma G.E.D. Trade Vocational School certificate or equivalent required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and or documents viewing a computer terminal and or visual inspection of products or machinery. The person in this position may need to occasionally sit type climb stairs bend reach kneel or twist for minimal periods of time. Employees should not attempt to lift pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting pushing or pulling in an awkward position. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a qualified individual with a disability or Vietnam era or other protected veteran.Please Apply using the link below. You will be directed to our website to apply s jobs.iqor.com job Miramar-Customer-Service-Representative-Reten tion-FL-33023 513936400