Part Time Customer Service Representative (Albany, IN)

Part Time Customer Service Representative

The Part Time Customer Service Representative (CSR) position has direct impact on the customer s satisfaction and experience with our company products and services. This role is responsible for providing superior service to our customers who have purchased extended warranty contracts for wireless cell phone handsets. Key responsibilities include verbally collecting pertinent information for the customer over the phone determining insurance coverage on each claim and providing the appropriate resolution based on Assurant company guidelines and values. Successful CSRs are able to respond with empathy during difficult customer conversations while simultaneously entering data on different screens. Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience. Receive and answer customer questions and resolve concerns relating to claims warranties and product servicing. Follow standard screens scripts as appropriate. Maintain and update customer account records as needed. Appropriately escalate customer questions and issues when necessary according to guidelines. Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines. Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature. Gather information and examine forms policies and other records as provided by claimant and other agencies or resources to make appropriate determination of resolution. Forward suspected fraudulent and questionable claims to appropriate personnel. Balance workload based on business needs between paperwork and in-bound calls. Responsible for meeting deadlines and requirements. Maintain and update product knowledge on an on-going basis and attend workshops seminars and other training sessions as appropriate. Build and maintain effective working relationships and support teamwork in meeting company goals. Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals. Maintain professionalism with all contacts both internal and external and treat individuals with respect. Participate in special projects assume new responsibilities and adjust priorities as requested. This position is part time and does not receive benefits Company Profile Assurant Solutions businesses develop underwrite market and administer specialty insurance extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions retailers automobile dealers funeral homes manufacturers wireless carriers and other entities. With operations in 25 locations including executive offices in Atlanta Ga. Assurant Solutions serves clients and their customers in 12 countries throughout North America the Caribbean Latin America Europe and Asia. www.assurantsolutions.com Assurant Solutions is part of Assurant a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions Assurant Specialty Property Assurant Health and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets. Assurant a Fortune 500 company and a member of the S& P 500 is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately 29 billion in assets and 8 billion in annual revenue. Assurant has approximately 14 500 employees worldwide and is headquartered in New York s financial district. www.assurant.com . Basic Qualifications Required - Experience Skills and Knowledge -High school diploma or GED equivalent -A minimum of 6 months previous customer service experience -Excellent customer service and communication skills -Ability to type 25 words per minute -Ability to multi-task PLEASE NOTE In order to be considered for this position all applicants MUST apply directly online via the link below and complete the following directions Attach a resume. Answer the short prescreen questions. Complete the assessment test within the allotted time frame. s assurant.taleo.net careersection 11380 jobdetail.ftl lang en& job 36680 Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit competence and qualifications without regard to race color religion sex national origin age disability veteran status sexual orientation or any other category protected by federal state or local law.