Senior Help Desk Specialist
Hours 9 00am to 5 00pm Job Description Experience Provide technical helpdesk assistance to computer users Assist the IT Operations team in setting up computers and answering helpdesk tickets providing support to end users on a variety of issues Answer questions or resolving computer problems responding to telephone calls email and personnel requests for technical support Provide assistance with the use of computer hardware and software including printing installation word processing electronic mail and operating systems Identify research and resolve technical problems Document track and monitor the problem to ensure a timely resolution Strong technical knowledge and familiarity with troubleshooting tickets Excellent verbal and written communication skills Strong facility with providing customer service Must be able to perform minor heavy lifting pushing and or pulling associated with setting up individuals computers 6 years computer support experience required Associates degree or equivalent technical experience required
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Category: Employment & Jobs
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