Customer Service Rep (Coralville, IA)

Customer Service Rep

Customer Service RepresentativeCLAIM YOUR FUTURE AS A GREAT PERFORMER Training will be provided during the first 4 weeks of employment. Our next class will be starting on December 3rd Apply now to be considered for that class Training Schedule Monday - Friday from 8 30 AM to 5 00 PM CST Work Schedule (after training)Monday - Friday from 10 30 AM to 7 00 PM CST Apply online today at www.sedgwick.com careers under job 089145283PRIMARY PURPOSE To provide excellent service to callers regarding claims for multiple lines of business to expedite the claims application process and provide detailed claim notes on all calls to resolve issues with one call one person response and to direct calls to appropriate escalation path as needed.ESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with callers follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes. Educates and informs the customer multiple communication channels about documentation required to process a claim required time frames payment information and claim status. Educates claimants callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Enters verbal and written application information that meets both the internal and external customer s requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist management as needed. ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned. Supports the organization s quality program(s). QUALIFICATIONSEducation & Licensing High school diploma or GED required. College courses preferredExperience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.Skills & KnowledgeKnowledge of medical terminology Understanding of claims management Excellent oral and written communication skills PC literate including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to multi task in fast paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and or independently Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate consideration will be given to reasonable accommodations.Mental Clear and conceptual thinking ability excellent judgment and discretion ability to handle work-related stress ability to handle multiple priorities simultaneously and ability to meet deadlinesPhysical Computer keyboarding travel as requiredAuditory Visual Hearing vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employerand aDrug-Free Workplace LI-TS entrylevel customerservice fullbenefits noweekends promotewithin sedgwickcareers