Australian Inbound Process

Process Description To handle incoming calls from existing customers experiencing computer related problems. In order to provide basic or technical assistance online assistance from billing transfers and escalates call if irrelevant to the queue. Seats Required 25 to 35 Minimum Payout 9 AUSD per Hour Type of Process Handel Incoming calls from existing customer experiencing Turnaround time 365 days 24 x 7 Technology Used AVAYA Predictive Dialers or Equivalent. Modern Computers with high end configuration. Leased line high end bandwidth. Dedicated servers- 2 x 7 Intel dual Quad Core Xeon E4505 2.0 GHz Training & Support Migration Training Onsite Ha

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