MEDICAL BILLERCUSTOMER SERVICE LOOKING FOR FLEXIBILITY NEED TO (Kannapolis, NC)

MEDICAL BILLERCUSTOMER SERVICE LOOKING FOR FLEXIBILITY NEED TO

Florence M. Williams 5313 Randolph Rd Kannapolis NC 28081 704-938-3584 704-579-0961 cell Objective A challenging position utilizing abilities developed through my experience and education with the opportunity for professional growth based on performance EXPERIENCE Insurance Follow up Representative Carolinas Medical Center - Northeast January 2006 to September 2013 Research regarding unsettled account balance that is completely or partially unpaid Ensure follow up by mail and phone to insurance carriers or customers on felonious payments Investigate customer s accounts and documents methodically Resolve inconsistencies and prepare adjustments Answer customer inquiries about account status Evaluate claims denied for payment and poorly paid claims Insurance experience with Estates Liability Workers Compensation Cigna Tricare Wellpath Tricare for Life and Champva Accounts Specialist Rhodes Kelly and Associates Collections Agency Concord NC March 2005 to January 2006 Contacts patients on the phone to collect the balance due All payment arrangements must meet guidelines Checks status on insurance accounts and contacted patients for any updated insurance information Maintains the delinquency rate according to the companies guidelines minimizes charges offs and maximizes recoveries Ability to deal with difficult members resolve problems and works well under pressure Keeps track of all credit card transactions from patients and verifies Medicaid patients eligibility. Insurance Specialist Jon Barry and Associates Concord NC November 1998 to March 2005 Contacted various insurance companies to check status on medical claims Contacted patients regarding collections on late insurance payments Printed and mailed claims to insurance companies for payment Verified Workers Compensation insurance with employers Worked accounts for several hospitals in NC and SC Responsible for contacting various hospitals clinics and nursing homes for correct patient information. Education WINGATE UNIVERSITY WINGATE NC Bachelors Of Science Degree August 1986 To May 1990 Major Communications ROWAN CABARRUS COMMUNITY COLLEGE CONCORD NC Course Medical Terminology and Coding Semester May-July 1998 References Available Upon Request