Coord-Groups (Phoenix, AZ)

Coord-Groups

It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The JW Marriott Phoenix Desert Ridge Resort & Spa located at 5350 E. Marriott Drive Phoenix AZ 85054 is currently hiring a Coord-GroupsResponsibilities include Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts accor ding to Accounting policies. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Per form other reasonable job duties as requested by SupervisorsTo submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 140017T7 Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.comConnect and network online with us www.facebook.com marriottjobsandcareers www.twitter.com marriottcareers www.linkedin.com company marriott-international www.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Application URL www.aplitrak.com adid dHVzaGFyLm1hZGl5YS40NTQwNy42NDk2QG1hcnJpb3R0L mFwbGl0cmFrLmNvbQ